Please take note that we are experiencing delays in our return process due to our efforts to maximize staff distancing in an effort to do our part in preventing the spread of COVID-19. Please rest assure that your returns will be processed as soon as possible.
CAN I RETURN AN ITEM?
You may return the item(s) within 30 days of the order date to the Lammle’s Western Wear Distribution Centre or to any Lammle’s retail location for a refund of the purchase price - minus the shipping, handling and other additional charges. Your refund will be in the same form of payment originally used for the purchase and your receipt must be present at the time of the return.
The item must be returned unused/unworn, in original product packaging with tags still attached, and with all paperwork, parts and accessories to ensure credit.
For hygienic reasons, items exempt from our return policy are; face masks, earrings, insoles, socks and bits. Additionally no customized, special order or laundered/altered items will be accepted.
HOW DO I RETURN AN ITEM WITHIN CANADA?
Method 1: Return Authorization
To obtain Return Authorization please input your order details here. Return instructions will be provided upon entry of your order details. For Canadian orders, a shipping label will be produced, it must be printed and adhered to the original box. International orders being returned must provide their own label.
Lammles.com cannot be responsible for shipping, handling and other additional charges for returned items, except in the case of manufacture’s defect or incorrect items received. As such, the cost of shipping will be deducted from your refund except in these instances. Additionally, If you return an item via the return authorization and that item does not qualify as per the above instructions and exemptions for returnable items, you will be responsible for the cost of shipping your item back to you. We can, however, offer to ship it to the nearest Lammles.com location - free of charge. Please consider your item carefully before returning back to us, any questions on item condition, please contact us.
For returns to our Distribution Centre, the postmark date of the return package will be considered the return date.
Method 2: In Person to Any Lammle’s Location
Customers can choose to make returns or exchanges at any Lammle's throughout western Canada at no additional charge. In-store returns or exchanges must be within 30 days of purchase and customers must present receipt (paper or digital).