CAN I RETURN AN ITEM?

You may return the item(s) within 30 days of the order date to the Lammle’s Western Wear Distribution Centre or to any Lammle’s retail location for a refund of the purchase price - minus the shipping charge. Your refund will be in the same form of payment originally used for the purchase and your receipt must be present at the time of the return.

The item must be returned unused/unworn, in original product packaging with tags still attached, and with all paperwork, parts and accessories to ensure credit. If product has been worn and/or soiled, we regret a return will not be possible.

For hygienic reasons, items exempt from our return policy are; face masks, earrings, insoles, socks, underwear and bits. Additionally no customized, special order or laundered/altered items will be accepted.

Lammles.com is not responsible for shipping, duties or any other additional charges for returned item(s), except in the rare case of manufacturer defect or receival of items other than what was originally ordered. Additionally, if your return does not qualify as per the above instructions and exemptions for returnable items, you will be responsible for the cost of shipping your item(s) back to us. If you wish, you may then re-order and will be offered our standard free shipping if the replacement order is $75 or more. 

Shipping costs for your return are set by Canada Post and will depend on your location and the size/weight of the package. Please note that the return of item(s) may affect eligibility of promotions and/or discounts (eg: BOGO) which will also be factored in the amount refunded at time of processing. Please consider your return carefully before sending back to us. If you have any questions, please contact us.


HOW DO I RETURN AN ITEM?

Method 1: Return authorization for shipping your return
For CANADIAN ORDERS ONLY

Please click here to obtain a return authorization


Return instructions will be provided upon entry of your order details. A shipping label will be provided which must be printed and adhered to the original box. The postmark date of the return package will be considered the return date.

Method 2: In-Person to any Lammle’s Store
For CANADIAN ORDERS ONLY

Customers can choose to make returns or exchanges at any Lammle's location throughout western Canada at no additional charge.  In-store returns or exchanges must be within 30 days of purchase and customers must present receipt (paper or digital).


Method 3: Shipping your return
For INTERNATIONAL (INCLUDING USA) ORDERS ONLY

Lammle's does not have any affiliations with shipping companies outside Canada and therefore international customers will be responsible for finding their own shipping carrier and service method. Please send your return to:

Lammle's Western Wear
Attn: Returns
12012 - 44th St. SE
Calgary, Alberta
T2Z 4A2
Canada

The postmarked date of the return package will be considered the return date, and we will contact you when your return has been processed. While we strive to process returns in 1 business day, depending on order and return volume, in some cases it may take a few days before this occurs.