CAN I RETURN AN ITEM?
Of course! You may return your item(s) within 30 days of the order date to the Lammle’s Western Wear Distribution Centre or to any Lammle’s retail location for a refund of the purchase price - minus any shipping charge. Your refund will be in the same form of payment originally used for the purchase and your receipt must be present at the time of the return.
The item must be returned unused/unworn, in original product packaging with tags still attached, and with all paperwork, parts and accessories to ensure credit. If product has been worn, damaged and/or soiled, we regret a return will not be possible.
For hygienic reasons, items exempt from our return policy are; face masks, earrings, insoles, socks, underwear and bits. Additionally no customized, special order or laundered/altered items will be accepted.
Please note that the return of item(s) may affect eligibility of promotions and/or discounts (eg: BOGO) which will also be factored in the amount refunded at time of processing.
If shipping your return, the postmarked date of the return package will be considered the return date. Verify the condition of the item(s) in your return carefully before shipping, and if you have any questions as to whether your item(s) will be accepted, please contact us first. Returns are normally processed inside 1-3 business days from the day of arrival to our distribution centre. Please allow for 2-5 business days in the event of weekends or statutory holidays. During peak times such as late November to mid December, returns may take an additional 1-4 business days to process. In any event, we will contact you once your return has been processed.
Lammles.com is not responsible for shipping, duties or any other additional charges for returned item(s), except in the rare case of manufacturer defect or receival of items other than what was originally ordered. Additionally, if your return does not qualify as per the above instructions and exemptions for returnable items, you will be responsible for any and all shipping expenses surrounding your attempted return.
HOW DO I RETURN AN ITEM?
Method 1: (CANADIAN RETURNS ONLY)
Ship your return using our discounted Canada Post rates
Return instructions will be provided upon entry of your order details. A shipping label will be provided which must be printed and adhered to the original box. Shipping costs for your return using our label are set by Canada Post and will depend on your location and the size/weight of the package.
Please click here to generate a return request using our Canada Post account
Method 2 (DOMESTIC OR INTERNATIONAL):
Ship with your own carrier
Lammle's does not have any affiliations with shipping companies outside Canada and therefore international customers will be responsible for finding their own shipping carrier. Additionally, in rare instances, Canadians may wish to choose their own carrier instead of using Lammle's Canada Post account.
Please include your receipt and send your return to:
Lammle's Western Wear
12012 - 44th St. SE
If you decide to ship product back to us using your own method, it is important to retain your receipt so the package location can be determined and you can be compensated in the event the parcel is lost in transit. If Lammle's cannot verify delivery to our distribution centre, we cannot proceed with any refunds. For this reason as well as to limit your responsibility for potential damage to the package, we recommend bringing the return directly to your local shipping office instead of using drop boxes, and using signature and/or insurance in the event of an unforeseen problem. Alternatively, we recommend using our account in "Method 1".
In-person at any Lammle’s store
Customers can choose to make returns or exchanges at any Lammle's location throughout western Canada at no additional charge. In-store returns or exchanges must be within 30 days of purchase and customers must present receipt (paper or digital).