Shipping

Yes! Once in checkout you will be able to select your Country Code and postal rates and carriers will reflect that selection. 

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that Lammle’s Western Wear does not have any control for any duties, customs and taxes levied by the country your order is being shipped to.   We cannot advise you what the cost will be as these charges can vary according to country.  Please contact your local customs office to find out more information if you are unsure of the charges.

Please note that some items may not qualify for international shipping. This includes but is not limited to Exotic Skin Boots, chemicals and liquids.

The Lammle's fulfillment team strives to have your package out the door in 1-2 business days. In cases where we may not have all your product at our distribution centre, your order may be delayed 2-5 additional business days while we source the remaining product elsewhere.

Canada Post's delivery timeframe is dependent on the shipping method you choose and the destination location, but will generally range from 1 up to 8 business days in rare circumstances.

Items marked as SPECIAL ORDER ONLY will take extra time to ship, and you will receive email confirmation with the expected ship time.

Please note that we are experiencing some supply chain challenges due to Covid-19, and our inventory levels online are updated only once each weekday. As such, there is a small chance of inaccuracies or volume we cannot easily fulfill. All orders are subject to inventory availability, so and if we are unable to source the product you desire in our regular timeframes, we will contact you to discuss alternate options.

There are a few different ways to check the status of your order.

Order Status

Log in to Your Account and proceed to your Order History to view the status

Order Tracking

Check your email for shipping verification including tracking number

Or Type your tracking number directly into Canada Post Order Tracking.

Still need help?

Please use this form to provide us a few more details about your order inquiry.

Please check our Returns Help Page for more information on our return policies, including return exemptions and requirements.

If you wish to process a return online you will need to request a return here.

If you wish to return to any Lammle’s location, please present your receipt for full refund of the product purchase price.

Regardless of return method, we regret we cannot refund shipping charges originally incurred to deliver the package to your requested location.

Orders

There is a small window once placing your order to modify, please call 1-877-LAM-MLES (1.877.526.6537) for assistance. We work hard to process your order quickly and if time has elapsed since your order was placed, we will not be able to accept changes. If you wish to add to your order please place a separate order for the additional item.  If you'd like to cancel your order, you'll need to wait until it is received and then return it for a refund.

At this time, even though they are sold both online and in-store, Lammle's Western Wear gift cards can only be redeemed at a Lammle's Western Wear store location. If you would like to purchase a gift card online and have it mailed, please do so here

Lammle's is always looking for opportunities to better serve our customer, and as such, we are currently developing a new gift card system which will allow both online and in-store use. This new system is expected to be implemented by mid-2022.

What is a Special Order?  A special Order is a product that is available to purchase, but is not actively stocked in our warehouse.

How long does a Special Order take to ship?   Because we have to bring the item in to our warehouse, Special Orders take approximately 4-6 weeks to ship. We do our very best to keep this timeline, but sometimes there are delays that are out of our control. You can always contact our customer service team if you have any questions regarding the status of your order.

Can I change my order once it’s been placed? Unfortunately, once the order has been placed we are unable to make any changes or modifications to it.

Can I return my Special Order? At this time, we are unable to offer returns or exchanges on Special Order items.

Lammle's is committed to providing our customers the most accurate details possible to make an informed purchase decision. If we note our data to be incorrect, you can trust us to rectify the discrepancy as soon as possible. In the rare instance you notice an error with any of our product information, please let us know right away so we can rectify the error immediately.

Inventory
Please be aware that our online inventory system is not "live", as it is with some other retailers. Inventory levels are updated manually almost daily, although there is still opportunity for occasional inventory errors.

Additionally, you may notice in many instances we don't allow more than one (1) of a particular product to be added to the shopping cart. This is by design so we don't oversell a product and then have to disappoint our customer because we cannot get the product they desired. If you require multiples and cannot assemble your order online as desired, please contact us and we will be happy to look into your request further.

We are hoping to implement a live inventory system relatively soon. and appreciate your patience.


Colour Swatches
Most products on our website are displayed with a "swatch" as a general reference to the product colour. Note that these visual swatches and not intended to be a 100% accurate representation of the true item colour but instead to provide reference and filter options for a better shopping experience. Please use product photographs to determine the closest possible representation of item appearance.

However, please also be aware that as with all shopping websites, your monitor and computer settings can alter the appearance of an image. For this reason, we do recommend proper monitor calibration and colour adjustment to help reduce any time and frustration required to rectify receiving products which were not as intended.

As with most online retail operations, Lammle's charges your credit card as soon as the order is placed. This way, we have secured and guaranteed funds which then allow us to take the time to perform our security and inventory checks, obtain any missing product from secondary sources, then pack the order without the possibility of having to cancel the order after all these events occur.

While we do not keep credit card information on file, your order can still be refunded if the need arises.

Lammle's is proud to offer discounts to members or employees of select partner organizations. Eligible customers will need to submit proof of current involvement with the organization as well as proof of identity. Please contact our Customer Service with the appropriate identification to receive your discount code prior to ordering.

10% Discount:
- Alberta / BC / Saskatchewan 4H
- AHSRA (Alberta Highschool Rodeo Association)
- C.A.S.E (Central Alberta Special Equestrians)

15% Discount:
- RCMP, Local Police and Fire Departments
- Armed Forces (Canadian & British)

Customer support

Contact us here

Send a message

Email us at help@lammles.zendesk.com